Refund and return policy
Returns ('Dry' Non-Perishable Goods only)
-we cannot accept returns of any fresh/frozen meat or seafood products.
When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller. Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.
If you wish to return any 'Dry' non-perishable products, please notify us within 24 hours of receiving your delivery. Returns must be made at your own cost within 7 days of receiving your delivery. Please note that we can only accept the return of 'Dry' non-perishable products - we cannot accept returns of any fresh or frozen products. Returns must be received in their original condition.
To be eligible for a return, your item must be in the same condition that
you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@meattown.co.uk . If your
return is accepted, we’ll contact you, as well as instructions on how and
where to send your package. Items sent back to us without first
requesting a return will not be accepted.
Damaged Products
If any of your products are damaged in any way upon receipt, please call/whatsapp us on +44 7887008808 or email us at support@meattown.co.uk. Please send an image of the damaged product along with your Order Number and an explanation of the problem. If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.
Please inspect your order upon reception and contact us immediately if
the item is defective, damaged or if you receive the wrong item, so that
we can evaluate the issue and make it right.
You can always contact us for any return question at
support@meattown.co.uk
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such
as hot food , chilled meat product, frozen meat product, seafood, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and
let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method. Please
remember it can take 14 days or longer for your bank or credit card
company to process and post the refund too.
Non-returnable items
All sashimi, seafood, chilled meat, frozen meat, hot food are non-returnable and non-refundable once delivered.